Specialty
Services
DSSI is committed
to providing the highest levels of quality service to
our customers through the DSSI Customer Care Program
(CCP). This program allows DSSI to monitor the interaction
processes between DSSI, the institution and the plan
underwriting/administering company.
DSSI makes
it a top priority to work with you every step of the
way, satisfying all your student insurance needs. School
administrators, students and parents are provided a
toll-free number to knowledgeable Student Insurance
Advisors that will handle all questions and concerns
related to the student insurance plan(s). DSSI will
streamline those processes pertaining to plan implementation
and maintenance, allowing for a reduction in workload
for the designated school representative(s).
Satisfaction
Surveys:
DSSI distributes optional
customer satisfaction surveys via email throughout the
coverage year, allowing those associated with the plan
to give feedback on how sufficiently DSSI and the plan
administering company are maintaining the plan.
Web
Page:
The DSS Insurance
web development team will create and maintain a page
specifically for the school where critical insurance
information can be acquired by administrators, students
and parents. Information will include insurance brochures,
coverage specifications, benefit levels, local provider
networks, claim forms, and claim submission instructions.
Annual
Review:
DSSI and the associated MGA
will conduct an annual review and appraisal of the insurance
program. The review will disclose program performance
and allow for recommendations to be given to the school
on topics, such as enrollment options, coverage levels,
plan benefits and deductible amounts. Through effective
plan management and reviews, long-term relationships
can be created, costly increases in premiums can be
reduced and increased student-body wellness can be achieved.
It is the mission of DSSI
to effectively manage your plan while providing:
• The
highest levels of quality customer service
• Choices in underwriting companies
• Superior plan coverage
• Financial security; carriers are rated “A-”
or better by A.M. Best
• Most competitive industry pricing
• Timely processing, payment and updating of claims
• Toll-free numbers for easy access by administrators,
students, and parents
• National provider networks
|
