Resource - Frequently Asked Questions

Q. How do I know if I am eligible to participate in the student health and accident coverage program?
A. To find out your eligibility status for the program, please refer to the student insurance brochure. The introductory section of the brochure states the eligibility requirements. If you do have further questions, please contact the number provided on the back page of the brochure.

Q. Is it possible to enroll my spouse and/or child(ren) in the student health and accident coverage program?
A. Dependent coverage eligibility is provided at the discretion of the institution. The student insurance brochure will provide eligibility information along with rates.

Q. I have missed the registration date for student health insurance, is it possible to still secure coverage?
A. In most cases, coverage can still be secured at the discretion of the institution. Please contact the number provided on the back page of the brochure to speak with a representative concerning the regulations of your specific institution.

Q. What does the student insurance program cover?
A. The student insurance brochure describes in detail the plan coverage and benefit specifications. The insurance plan covers those expenses that come about from an accidental injury and/or sickness during the coverage period timeframe. If you have additional questions concerning coverage, please do not hesitate to call the provided number.

Q. Can I access care from any doctor?
A. Yes, you can access care from any physician you would like. It is highly recommended though, that you first access care from the health service center at your institution, then from a physician in your designated provider network. Should you have an emergency, obviously call 911.

Q. How do I acquire a claim form?
A. Claim forms, as well as, filing instructions, brochure(s), and provider network information can be accessed at the DSS Insurance website. Simply go to www.dssinsurance.com and list the full name of your institution in the “Find My School” search area. Should you have problems accessing your information please call toll-free 1.866.859.4622 to speak with a representative

Q. When does my coverage end on the student insurance plan?
A. Effective dates for student insurance plans vary among institutions. Please review your plan brochure for exact coverage dates. Again, plan brochures can be accessed at www.dssinsurance.com.

Q. Will the student insurance plan cover all my medical expenses?
A. If they apply, your student insurance brochure will state plan deductibles, co- payments and total coverage amounts. Most student insurance programs provide secondary insurance coverage. This means that coverage provided under your parents plan, through an employer, etc. will be primary and pay first.

Q. What are deductibles and co-payments?
A. A deductible is the amount that is paid by the insured prior to receiving payment coverage through the insurance plan.
A co-payment is when payment is made by both the insurer and insured for services rendered. As an example, an 80/20 plan allows for 80% payment by the insurer and remaining 20% is covered by the insured.

<--back